We understand that trust is everything, especially when it comes to digital tools like Unfollow Tracker. That's why we offer a limited 30-day refund guarantee, but only in cases where our service doesn't function as intended.
Please read this policy carefully to understand what qualifies (and what doesn't).
When You Can Get a Refund
We offer full refunds within 30 days of purchase only if you meet all of the following criteria:
- The product failed to provide service normally, and
- You contacted our support team, gave us a chance to fix the issue, and
- You cooperated with our troubleshooting steps, including sharing screenshots, browser details, and error behavior, and
- Your account was not flagged for misuse, automated scraping, API abuse, or suspicious behavior.
This policy covers technical failure only. We will not issue refunds based on misunderstanding the service, changes of mind, or dissatisfaction with the insights provided.
When Refunds Are Not Granted
We do not issue refunds for:
- You used the product successfully but didn't find the data you hoped for.
- You misunderstood how it works (e.g., it doesn't hack into private accounts, show deleted messages, or reveal restricted content).
- You forgot to cancel your subscription.
- You didn't use the product at all but had access.
- Your account was flagged for violating our Terms of Service.
- You claim a family member or partner bought it without permission.
- You bought multiple times for multiple accounts and now want a bulk refund.
- You initiated a chargeback or dispute before contacting our support.
Important Note: Using our platform even once to load data, view an account, or view a report counts as "use." No refunds will be granted in these cases.
Auto-Renewals & Cancellations
All subscriptions renew automatically unless canceled before the next billing date.
- You are responsible for managing your subscription.
- Manage cancellations in the Subscription Management section within the product.
- Cancellation stops future charges, not past ones.
- We do not issue pro-rated refunds if you cancel partway through a billing period.
How to Request a Refund
If you believe you qualify for a refund under our 30-day functionality policy, email us at support@mail.unfollowtrace.com with:
- The email you used to sign up.
- A clear explanation of the issue.
- Screenshots, video recordings, or error messages, if available.
Our team will respond within 2 business days. If the issue is confirmed and can't be resolved, we'll process the refund within 5–7 business days.
Abuse & Chargebacks
We monitor for refund abuse and reserve the right to block access to our services if we detect fraudulent behavior or chargeback attempts.
Customers who initiate chargebacks without first contacting support may be permanently banned from all future use of Unfollow Tracker.
All payment disputes are handled through the payment processing provider used for your purchase.
Still Have Questions?
If you're unsure whether you qualify for a refund, or if you're having any technical issues, just reach out to our team:
Email us at support@mail.unfollowtrace.com or send a message through our Support page.